SHIPPING

All Australian online retail sales include free standard shipping for orders over $55. Below that, there is a standard shipping fee of $8.80 Australia-wide.

When completing your purchase, there are three shipping options:

Collect in person from our Brisbane warehouse. Opening hours are Mon - Fri 8am - 3pm
Standard post - delivery in 5-7 days
Express shipping - delivery in 2-3 days
*Please note, we are currently experiencing delays with our couriers so the above timings are simply a guide.

RETURNS AND REFUNDS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@lockeroomsports.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address:

Unit 8 / 9 Greg Chappell Drive, Burleigh Heads, QLD, 4220

You can always contact us for any return question at orders@lockeroomsports.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@lockeroomsports.com