Frequently asked questions
Learn what might be behind your symptoms
How do I use the Ice Mate Products?
Slide the bag through the hole in the compression strap and pull down firmly. Then simply untwist the cap and half fill the bag with ice. Place over the injured area, pull the compression strap comfortably tight and secure with the velcro. For larger area eg ribs, pull out the extension strap to secure. Ice Mates are great for keeping in your first aid kit and are completely reusable.
What is the difference between the types of Ice Mates?
The classic Ice Mate is a simple ice pack in our largest size. The Ice Mate contains a 9 inch ice bag and includes a compression wrap with extension strap to allow it to be used on all body parts. The Ice Mate Pro includes two ice packs (in a slightly smaller size than the Ice Mate) and a compression wrap with extension strap to allow it to be used to apply cold to the front and back of joints at the same time. The Ice Mate Mini is perfect for smaller areas (such as the jaw or fingers) or for kids.
Can I put the bag in the freezer between uses?
No. Make sure you empty the bag and drain it so that it dries out completely before storing it. The problem with putting the bag in the freezer between uses, is that the ice freezes solid. Most people are tempted to bang the bag on a surface to crush the ice inside. This will almost certainly put a hole in the bag and render it useless.