Frequently asked questions
Learn what might be behind your symptoms
How do I use the Ice Mate Products
Simply untwist the opening, fill with ice, and hold against the injury for relief. They are great for keeping in your first aid kit and are completely reusable.
What is the difference between the types of Ice Mates?
The classic Ice Mate is a simple ice bag designed to add cold and compression to the most commonly injured body areas. The Ice Mate Pro includes two ice packs (in a slightly smaller size than the Ice Mate) and a compression wrap with two holes. It is perfect for applying cold to both sided of a joint (Shoulder, Knee, Ankle) at the same time. Idea for pain relief following surgery. The Ice Mate Mini does not include a strap. It's a hand held bag for smaller areas (such as the jaw or fingers) or for kids bumps and bruises.
Can I put the bag in the freezer?
No. Make sure you empty the bag and drain it so that it dries out completely before storing it. The problem with putting the bag in the freezer between uses, is that the ice freezes solid. Most people are tempted to bang the bag on a surface to crush the ice inside. This will almost certainly put a hole in the bag and render it useless.
Got another question about this product?
Head to our Contact page and send a message to one of our Physios. They may not be able to respond immediately, but they will, as soon as they can.